Privacy Policy

Ramsgate Music Hall

Who is this Policy for?
This document is for customers of the Ramsgate Music Hall (RMH), including –

  • Ticket purchasers;
  • E-mail subscribers (i.e. customers who have agreed to receive email updates);
  • Members (i.e. customers who have signed up to the membership scheme);
  • Visitors to our website; and
  • Customers entering our premises.

What is this Policy for?
This page explains what personal data we collect, why and how we use it. It also explains some of your rights under the General Data Protection Regulation (GDPR)

What information do we collect and how do we use it?

Ticket and shop item purchasers – all tickets and items are sold through WooCommerce using Stripe or PayPal to handle payments. Any personal information that you provide to Stripe or PayPal is handled under their privacy policies.

  • We use Stripe for secure payment processing. Stripe collects payment information and device data to process transactions and prevent fraud. You can read their Privacy Policy here: https://stripe.com/privacy 
  • We use PayPal for secure payment processing. PayPal collects payment information and device data to process transactions and prevent fraud. You can read their Privacy Policy here: https://www.paypal.com/uk/legalhub/paypal/privacy-full

Stripe and PayPal give us some of this personal information such as your name and email address. We never receive your complete credit or debit card details. We use this information to perform our contractual obligations, in particular to allow us to identify you and allow access to the venue.

For the purposes of processing and completing your order we receive data collected from the checkout page via WooCommerce including customer name, address, email address and phone number.

  • Email subscribers – where you have agreed to subscribe to email newsletters and other communications, we will hold a record of your name and email address. With your consent, we use this information to provide you with information about events and other matters relating to RMH. If you wish to unsubscribe you can do so by emailing us at info@ramsgatemusichall.com.
  • Members – where you have signed up to the RMH membership we will hold a record of your name, and email address. With your consent, we use this information to keep you posted on events at the venue and send you other member benefits (e.g. free t-shirts etc.).
  • Visitors to our website – Our website uses cookies to enhance the user experience on a website by remembering preferences, settings, and data that make the site more personalized and user-friendly.  
    • We use the following cookies on our website:
      • Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
      • Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc. We use google analytics and WooCommerce analytics on our website. To see how google uses data when you visit our site please visit the following link : “How Google uses data when you use our partners’ sites or apps”, (located at www.google.com/policies/privacy/partners/  or any other URL Google may provide from time to time). WooCommerce Analytics uses Sourcebuster to set cookies to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website.
      • Performance cookies are used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors
      • Advertisement cookies, The test_cookie is set by doubleclick.net and is used to determine if the user’s browser supports cookies.
      • Most cookies are only enabled during your use of the website. Your cookie consent preferences will be deleted after 2 days. You will then be asked to select your preferences again regarding the use of cookies.
  • All customers and visitors entering RMH premises – We use CCTV to record throughout the premises. This helps us provide a safe and secure environment for our customers and to allow us to identify individuals involved in antisocial or illegal activity.

Our website may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content, or the privacy practices employed by other sites. Please be aware that advertisers or websites that have links on our site may collect personally identifiable information about you. This privacy statement does not cover the information practices of those websites or advertisers.

For how long do we keep your personal data?
We do not retain your personal information for longer than necessary. So, we will usually destroy or delete information as follows –

  • Ticket and shop customers on our website – the data collected from your checkout including items in your basket, order details, name, address, email and contact information, is stored for the following duration.
    • Pending orders – 30 days
    • Failed orders – 30 days
    • Cancelled orders – 30 days
    • Refunded orders – 12 months
    • Completed orders – 12 months 
  • E-mail subscribers – after you unsubscribe.
  • Members – after you cease to be a member.
  • CCTV – images are destroyed after one week.

When do we share personal data?
We do not ever sell personal data to any third parties. Google analytics is used on our site and uses cookies and tracking methods to collect data about website visitors including pages viewed, time spent on the site, clicked links, IP addresses, Device information, User and client IDs. Google analytics does not collect personally identifiable information such as name, address, phone number or emails. WooCommerce analytics Sourcebuster JS does not share or sell your information to any third parties. This type of cookies are only stored during session and only if you first approve your consent.

Where do we store and process personal data?
The personal information you provide to RMH is stored on computer systems in secure physical locations with limited access. Access is password protected. 

Your rights in relation to personal data
Your rights under GDPR include:

  • To be informed about how we obtain and use your information
  • To ask for a copy of the information we hold about you
  • To have any incorrect information we hold about you corrected
  • To request that we restrict processing of your personal data
  • To request to have your information deleted
  • To object to the processing of your data
  • To have information you have provided returned to you or sent to another firm in a way that is structured and accessible
  • If you have given specific consent for the purpose of processing your data (e.g. for audit purposes) the right at any time to withdraw that consent
  • To complain to the Information Commissioner’s Office (ICO) which is the authority responsible for the governance of data protection matters Further information about your rights and my responsibilities in respect of data protection can be found on the Information Commissioner’s Office’s website: https://ico.org.uk/

How can you contact us?
If you have any questions about this Privacy Notice or if you wish to exercise any of the rights outlined above, you can contact us at info@ramsgatemusichall.com

Ramsgate Music Hall

13 TURNER STREET
RAMSGATE
KENT
CT11 8NJ

Changes to our privacy policy
This privacy policy is under regular review and places any updates on this web page. This privacy policy was last updated on 13/06/2025